Cancellation & Refund Policies

1.Cancellation By Merricart:

There may be certain orders that Merricart is unable to accept and must cancel. Merricart reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User. User must accept and undertake that the same is acceptable and he/ she/ it will not contest/ raise any dispute on the same. The situations that may result in cancellation of User's order includes, without limitation, nonavailability of the product or quantities ordered by User, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by Merricart's credit and fraud avoidance department; Merricart may also require additional verifications or information before accepting any order. Merricart will contact the User if all or any portion of User's order is canceled or if additional information is required to accept the User's order. If the order is canceled after the credit card has been charged, the said amount will be reversed back in User's credit card account;

2.Cancellation By The User:

In case of requests for order cancellations, Merricart, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if Merricart receives a cancellation notice and the order has not been processed/ approved by Merricart, Merricart shall cancel the order and REFUND the entire amount to User within a reasonable period of time; Merricart will not be able to cancel orders that have already been processed, it is pertinent to note that the Merricart has the full right to decide whether an order has been processed or not. Users hereby agree and undertake that the decision taken by the Merricart is acceptable to User and User shall not create any dispute on the decision taken by Merricart on cancellation;

Merricart reserves the right to cancel any orders that classify as 'Bulk Order' as determined by Merricart as per certain criteria. Merricart Reward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below-mentioned criteria, which may not be exhaustive, viz:

  • Products ordered are not for self-consumption but for commercial resale;

  • Multiple orders placed for the same product at the same address;

  • Bulk quantity of the same product ordered;

  • Invalid address given in order details;

  • Any malpractice used to place the order.

Merricart Reserve the right, at its sole discretion, to change, modify, add or remove portions of this document, at any time without any prior written notice to user;

3.Limitation Of Liability:

Under no circumstances Merricart's liability shall exceed giving the User a replacement of the same product/ alternate product of the same value;

These terms and conditions are subject to Indian laws and any dispute shall be subject to jurisdiction of the courts in New Delhi (India) only.